• Cancellation Policy – For bookings made within 30 days we do not operate a cancellation period. You are not permitted to make any changes unless we are able to resell your date. Cancellations will result in lost deposit as stated within the terms and conditions which are sent with your booking confirmation. Bookings more than 30 days away are changeable / refundable. All cancellations must be made verbally and followed up in writing. We will then issue refunds through the same method used for booking (ie refunding the credit card or returning a cheque). • Refund Policy All bookings are taken in line with the sale of goods act. You are entitled to cancel and get a refund for any deposit within 7 days, provided the booking is more than 30 days away. Please do not book a cruise unless you fully intend to use this date, we are able to hold dates without deposits based on our provisional booking policy. Refunds within 30 days of the cruise date are at management discretion. Request should be made by calling 0845 388 4901. Our address is Leeds City Cruisers, Clarence Dock, Leeds, West Yorkshire, LS10 1SJ. • Privacy Policy – All details are held in line with the data protection act. We do not store financial details such as credit or debit card details – these are deleted after wer have processed your payment. We will store your address, name, and telephone details, along with anything that we have agreed for your booking, such as decorations and food. This will not be shared with 3rd parties.